Katabatic’s Return Policy
We accept returns on unused products, within 30 days of receipt, for a full refund of the purchase price. To qualify for a full refund, returned products must be in unused, new condition*, with all tags and labels still attached. If your Katabatic Gear has been used, or you are outside of the 30 day window, please contact us before initiating a return. Also note that overfilled sleeping bags are custom and are non-returnable.
Katabatic Gear is not responsible for return shipping, or items lost or damaged in transit to us. Please ship your return in packaging that will keep it safe on its way back to us, and be sure your shipment is insured. Sleeping bags should not be compressed to a size smaller than the box in which we shipped it to you originally. Compressing the down for continuous days during shipping could result in damage to the item, and render the item not returnable. Please include a copy of your receipt.
*PLEASE NOTE: We have received returned products that could not be considered “new condition” due to stains or odors. Some skin care, hair care, or home care products may inadvertently stain fabrics. Some cooking odors or odors from other gear/clothing may absorb into the product. Please take care until you are certain you are keeping your products, as we may not be able to fully refund an item that is not sellable as new to another customer.
Ship Returns to:
12364 W. Alameda Pkwy, Suite 130
Lakewood CO, 80228